Protecting your personal data is important to us. In this privacy policy, we explain which personal data we process when you use our website or contact us, for what purpose and on what legal basis we do so, and what rights you have.
The controller responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is:
iogonia GmbH (Lingovo Translation Agency)
Schürbeker Straße 5
22087 Hamburg, Germany
Represented by the Managing Director Andrew Connor
Phone: +49 (0)40 764894-14
Email: service@lingovo.com
If you have any questions about data protection, you can contact us at any time using the contact details above.
Our website is hosted in Germany by Uberspace (Jonas Pasche, Kaiserstr. 15, 55116 Mainz). When you visit our website, we process technically necessary data that your browser transmits automatically, in particular your IP address, the date and time of access, the page requested and information about your browser and operating system. We need this data to deliver the website to you and to ensure its security and stability. The legal basis is our legitimate interest in a secure and functioning website (Art. 6(1)(f) GDPR).
We ourselves do not store IP addresses in log files. We use technical logs without IP addresses (time, page requested, status code, browser type) solely for troubleshooting, and we delete them regularly. We have a data processing agreement with our hosting provider in accordance with Art. 28 GDPR.
Our website uses only technically necessary cookies:
Storing these cookies is strictly necessary to provide the functions you have expressly requested (Section 25(2) no. 2 of the German Telecommunications Digital Services Data Protection Act, TDDDG). Any subsequent processing is based on our legitimate interest in a secure and user-friendly website (Art. 6(1)(f) GDPR). We do not use analytics or marketing cookies.
When you request a quote via our request form, we process the data you provide: your name, email address, optionally your telephone number, source and target languages, your message and any document you upload. We use this data to handle your request, prepare a quote for you and, where applicable, carry out the translation order. You will receive an automatic confirmation by email.
The legal basis is the implementation of pre-contractual measures or the performance of a contract (Art. 6(1)(b) GDPR). Uploaded documents are protected from public access on our server and are accessible only to our team. If no order is placed, we delete your request and the document as soon as they are no longer needed for processing. If an order is placed, we keep the records in line with statutory retention obligations (up to six or ten years under commercial and tax law).
If you contact us via the contact form, by email or by telephone, we process your name, your contact details and the content of your message in order to respond to your enquiry. The legal basis is Art. 6(1)(b) GDPR where your enquiry relates to a contract or its initiation, and otherwise our legitimate interest in responding to enquiries (Art. 6(1)(f) GDPR). We delete the data once your enquiry has been finally dealt with and no statutory retention obligations prevent this.
To calculate the price, we process the language combination selected, the word count you enter or the document you upload. An uploaded document is used solely to determine the word count and is deleted from our server immediately after the calculation. Internally, we are informed only of the language combination and the calculated price, without your document and without any personal data. The legal basis is Art. 6(1)(b) GDPR.
The fonts used on our website are loaded from our own server. No connection is made to servers of Google or other providers.
On our pages with directions, you can display a map from Google Maps. The map is loaded only when you click ‘Load map’. Only then is a connection made to Google’s servers, and in particular your IP address and the address of the page you are visiting are transmitted to Google. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Data may also be transferred to the USA; Google is certified under the EU-US Data Privacy Framework, for which an adequacy decision of the European Commission exists.
The legal basis is your consent, which you give by clicking (Art. 6(1)(a) GDPR, Section 25(1) TDDDG). It applies only to the page view in question. Further information can be found in Google’s privacy policy: https://policies.google.com/privacy.
On some pages we embed videos from YouTube. The video is loaded only when you click ‘Load video’. Only then is a connection made to YouTube, and YouTube may process data such as your IP address and set cookies. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; the information on Google Maps applies to transfers to the USA. The legal basis is your consent by clicking (Art. 6(1)(a) GDPR, Section 25(1) TDDDG).
If you apply to us, for example as a translator, we process your application documents in order to carry out the application process (Art. 6(1)(b) GDPR, Section 26 of the German Federal Data Protection Act, BDSG). If no cooperation results, we delete the documents no later than six months after the end of the process, unless you have consented to longer storage.
For security reasons, our website uses SSL/TLS encryption. This prevents third parties from reading data you send to us, for example via our forms.
You have the right at any time to:
To exercise these rights, simply contact service@lingovo.com. You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is the Hamburg Commissioner for Data Protection and Freedom of Information (Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit), Ludwig-Erhard-Str. 22, 20459 Hamburg.
We update this privacy policy when our website or the legal requirements change. The version published here applies.
Last updated: October 2026